Services

Total Biz Fulfillment specializes in providing a unique combination of a full service fulfillment house, complete back-office facilities, and support services like kitting, assortments, and light assembly for manufacturers that utilize a business-to-business sales strategy. Our sterling reputation has been cultivated by assisting manufacturers to successfully build their brands throughout North America by continually striving to exceed their expectations as well as those of their customers.

 LOGISTICAL SERVICES

  • Quality Assurance
  • Pick Orders
  • Perform Yearly Inventory
  • Warehousing Goods
  • Ship Orders
  • Claims Processing

 

 

 

BACK-OFFICE SERVICES

Customer Service

  • Answering Customer Inquires from Telephone, Mail, FAX, or E-mails
  • Use of Generic Toll Free Telephone Line
  • Up-selling on Inbound Calls
  • Process Catalog Requests
  • Process Customer Returns
  • Canadian Goods and Services Tax Accounting and Reporting
  • Order Entry

 Credit Collections

  • Credit Check All Orders
  • Collect Payment Up To 90 Days Deliquent
  • NSF Check Processing

Accounting

  • Invoice Customer
  • Deposit Payments
  • On-line Credit Card Processing
  • Credit Card Payment Funds Transfer
  • Financial Reporting and Interfacing with Client's or Outside Accountant
  • Cost of Invoices/Packing Slips, Credit Notes, Shipping Labels
  • Process Payments
  • Prepare Monthly Statements
  • Charge Back Analysis and Guarantee

 Sales Support

  • Customer Service For Sales Management
  • Customer Service for Sales Reps
  • Special Handling of Major Accounts
  • Prepare Commission Checks
  • Customer Service for Rep Organizations
  • Manage Marketing Materials
  • Returns Analysis
  • Chargebacks

  Reporting

  • Invoice & Credit Copy
  • Aging Report
  • Inventory Report
  • UPS Manifest
  • Accounts Receivable Reconciliation
  • Fulfillment/Services/Shipping/Supplier Invoices
  • Receivables Deposit Record
  • Bank Statements
  • Items Sold/Items Returned
  • Monthly Sales Summary
  • E-Mail Bank Information
  • Salesman Commissions

 

LIGHT MANUFACTURING

  • Compile products into assortments and repacking
  • Change the "form" of the product contents
  • Make adjustments to the product's skin or packaging
  • Kitting
  • Display assembly
  • Shrink wrapping
  • Special labeling
  • Refurbishing


SPECIAL SERVICES

  • In-house EDI
    (Electronic Data Interchange)
  • Internet Information Access
  • Collectors Club Management
  • Special Carton Labeling
  • Over 90-day Collection Service
  • Restock Returns
  • Additional Reporting
  • Trade Show Product Preparation
  • Sales Rep Report Mailing
  • Up Selling (Special Project)
  • Kitting
  • Installment Payment Plans
        (Credit Card Only)
  • Direct Access to Our Managment System
  • Light Manufacturing
  • Special Systems Programming
  • Special Product Labeling
  • Mail-out Services
  • Perform Yearly Inventory
  • Show or Sample Order Processing
  • Trade Show Assistance
  • Special Promotion Projects
  • Re-boxing, Re-work